Field notes
Field notes
Practical writing on session quality analysis — drawn from engagements, not from generic productivity advice.
Short essays for product, design, and operations people who care how a session actually feels end to end.
Status labels that quietly end a session
How a single status word can send people to the phone — even when the funnel still shows a completion.
Read the note
Sampling sessions without turning people into clips
Practical notes on consent windows, redaction, and sample size when studying live application sessions in Australia.
Read the note
When a clinic beats a full audit
Release pressure, a single stubborn path, and a room that needs shared eyes — the cases where a half-day clinic is the better instrument.
Read the note
Reading support tags beside the funnel
Funnel steps explain where people leave; support tags often explain why — if you line them up on the same table.
Read the note