Sydney · Application analytics
Where a session stalls, we write it down — then show you what to change.
Session Vertex Grid studies how people move through your application: the hesitations, recoveries, and dead ends that never appear in a headline metric. You receive a plain-language findings report and a short briefing with your product and ops leads.
The work we take on
We specialise in session quality analysis for live applications — not abstract maturity models. Engagements stay close to the screens people actually use in Australia and abroad.
Session Quality Audit
A two-to-three week examination of agreed critical paths, delivered as a written findings report and a live briefing for product and operations leads.
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Critical Path Review Clinic
A focused half-day clinic on a single application path — useful when a release is close and you need a sharp, shared reading of the session.
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Findings Briefing Workshop
A facilitated workshop that turns an existing audit or internal research into decisions your team can schedule.
View detailsWhat “session quality” means here
A session is one person’s attempt to finish something: open an account, renew a policy, file a claim, book a visit, or complete a purchase. Quality is whether that attempt felt clear, recoverable, and fair — not whether a chart turned green.
We read recordings, support notes, funnel steps, and release notes side by side, then mark where language, timing, or layout quietly costs people their goal.
Flagship engagement
The Session Quality Audit runs over two to three weeks, covers an agreed set of critical paths, and ends with a written report plus a ninety-minute briefing for your team.
From AUD 6,800
Audit scope & inclusionsFrom recent client notes
“They sat with our claims flow for a full week before writing anything. The report named three places where people abandoned after a confusing status label — we had been blaming the payment gateway.”
— Priya N., product lead, Sydney insurer
More client notes“Useful, though the first draft felt long. The shortened version we asked for became the checklist our designers still keep printed above their desks.”
— Marcus T., design manager, Melbourne marketplace
From the field notes
Status labels that quietly end a session
How a single status word can send people to the phone — even when the funnel still shows a completion.
Sampling sessions without turning people into clips
Practical notes on consent windows, redaction, and sample size when studying live application sessions in Australia.
When a clinic beats a full audit
Release pressure, a single stubborn path, and a room that needs shared eyes — the cases where a half-day clinic is the better instrument.
Ready to put a session under the glass?
Tell us which application paths matter most and when you need findings. We reply within two business days with availability and a proposed scope.